Terms & Conditions
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Products ordered from the Online Shop can be returned within 15 days, return shipment is FREE within the EU.
To return the products, please use the same shipping firm that delivered the products to you. Please use the return sticker enclosed in your package. Attach it to an easily visible position on the return package and simply hand in the package to a post office. If you received your package by DHL, you may also commission DHL to retrieve your return shipment.
Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us. This receipt confirms the date of return shipment and also provides the receipt number for your return shipment.
Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase.
We are always happy to assist you. Please contact firstname.lastname@example.org if you have any questions.